Are the museum passes available at this time?

Answer

Museum passes are now available!

Q: Where can I find information on museum passes? 

A: You can find that information on this page!


Q: Which museums do you currently have passes for?

A: We have a dynamic assortment of passes available. You can view available passes on our Museum Passes webpage.


Q: Do all of the museums have the same rules for visitors?

A: No, each museum has different rules and procedures for visitors. Please see the instructions on your museum pass, or click on any of the museums in the question above to check specific requirements. 


Q: How do I reserve a pass, and where do I pick it up? 

A: 

MOBILE TICKETS/POD

  • Reserve for the day you wish to visit. 
  • Mobile Tickets/Print on Demand passes may be reserved up to 90 days in advance and can be printed at home, presented on a mobile device, or printed at the library.

LIBRARY PICK-UP/RETURN PASSES: 

  • Please reserve for the day you will PICK-UP the pass.
  • Library pick-up/return passes may be reserved up to 90 days in advance. 
  • Passes are valid for three days, including the day of pick-up and return.

You can make your reservation through the Museum Passes website.


Q: Can you (the librarians) make a reservation for me?

A: Patrons are directed to make the reservation through our online portal. If you require assistance making a reservation for a museum, please call (914) 721-8225. 


Q: When do I return the pass, and how do I return it? 

A: All LIBRARY PICK-UP/RETURN passes may be borrowed for 3 days. The number of days includes your chosen date of pick-up and the due date. Passes must be returned on the due date 30 minutes prior to library closing.

Passes must be dropped off at the Adult Information Desk in the Library's first floor lobby. Do not return museum passes in the book drop or AV drop. 

There is a $10 fee per day for late pass returns, and a $50 fee for returning a pass in the book or AV drop. 


Q: Who can pick up the pass from the library?

A: Ideally, the person who made the reservation should be the person picking up the pass. In the event that they cannot make it, please provide your library card and the confirmation email to the individual picking up the pass. Regardless of who picks up the pass, the person who made the museum pass reservation is responsible for its return. 


Q: How do I change or cancel a reservation?

A: Changes or cancellations to your museum pass reservation can be made on the Museum Passes reservation site. Click on "My Passes" and enter your library card number and pin. The following screen will show your active reservations and allow you to modify it. 

  • Last Updated Oct 24, 2022
  • Views 649
  • Answered By Christina Ryan-Linder

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